My Order
What do I do if my item(s) arrives damaged?
We’re sorry if your item has been damaged in transit!. Please email our team with an image of your damaged item for further assistance and we will do our utmost to rectify the problem in the quiskest possible time.
Can I edit or add anything to my order?
Custom made items can not be adjusted once production has begun . However, if you need to update your order or shipping address or contact information, please contact our customer service team immediately.
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Do you provide invoices and what are the payment options?
We provide detailed invoices for all purchases and can offer various payment options in some situations. If you need an invoice or have questions regarding payment, please reach out to us via Shadez our chat bot and the relevant team will assist you