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Shade Space

<p>We&#x2019;re sorry if your item has been damaged in transit!</p><p>Please email our team with an image of your damaged item for further assistance and we will do our utmost to rectify the problem in the quiskest possible time.&#xA0;</p>

We’re sorry if your item has been damaged in transit!. Please email our team with an image of your damaged item for further assistance and we will do our utmost to rectify the problem in the quiskest possible time.

What do I do if my item(s) arrives damaged?

My Order

What warranty do you offer on ShadeSpace shade sails, and what does it cover?

Warranty

What is the difference between standard-sized and custom-made shade sails?

How do I measure my area for a shade sail?

What factors should I consider when choosing a custom-made shade sail?

What materials are the fittings of the shade sails made of?

What hardware is included with the shade sails and what are my options?

Are your shade sails water-resistant?

How Strong is Monotec370 Fabric?

Do your shade products and hardware meet Australian safety standards?

Product

Can you come to my property to measure or assess my space for a shade sail?

Do I need a permit or consent to install a shade sail?

Installation Guide For Poles & Footings

Does Shadespace also install shade sails?

What height difference should I have between the poles for my Shade Sail?

Can I use chain to install a shade sail if the posts are too far apart?

Installation

What’s your return & refund policy?

What is your shipping policy?

How long does it take to receive my order?

Is delivery or shipping free? Are there any extra duties or taxes?

Shipping & Returns

Can I edit or add anything to my order?

How do I apply promo/discount codes?

My order was marked delivered but it’s not here.

Do you provide invoices and what are the payment options?

How will I receive assistance with my shade sail inquiry?

How can I send you files that are too large for email?

Support

What do I do if my item(s) arrives damaged?Updated 6 months ago