What is your shipping policy?Updated a month ago
Shipping Policy
At Shade Space, we strive to ensure that your order is processed and delivered in a timely manner. Please read our shipping policy to understand how we handle shipping, delivery, and related matters.
Order Processing
• Processing Time: Orders are typically processed within 7 business days. Custom-made products may require additional processing time, which will be specified at the time of purchase.
• Business Days: Our business days are Monday through Friday, excluding public holidays in New Zealand.
Shipping Rates and Delivery Estimates
At Shade Space, we believe ordering custom shade sails should be simple, fast, and stress-free - no hidden charges, no surprises. That’s why we offer Free Express Delivery worldwide, including all duties and taxes. What you see is what you pay - guaranteed. Delivered fast, directly to your door.
• Express Shipping: 3-10 business days (depending on your country)
Please Note: Delivery times are estimates and do not account for delays caused by courier services, customs processing, or unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive an email notification with tracking information. You can use this information to monitor the status of your shipment.
Customs, Duties, and Taxes
Shade Space shade sails pricing on the website is inclusive and covers all customs tariffs and taxes.
Shipping Restrictions
• P.O. Boxes: We do not ship to P.O. Boxes.
• Hazardous Materials: Some products are restricted from being shipped internationally or to certain regions due to local regulations. We do not anticipate any of Shade Space products would fall into this category
Damaged or Lost Packages
• Damaged Packages: If you receive a damaged package, please contact us immediately at [email protected] with your order number and photos of the damaged item(s). We will assess the issue and arrange for a replacement or refund as appropriate.
• Lost Packages: If your package is lost in transit, please contact us at [email protected]. We will work with the courier service to locate the package or process a replacement or refund.
Incorrect Address
Please ensure that the shipping address provided at checkout is correct. Shade Space is not responsible for orders shipped to incorrect addresses provided by the customer. If you realise you have made an error in your shipping address, please contact us immediately at [email protected].