What’s your return & refund policy?Updated 6 months ago

Return & Refund Policy

Refunds on Products

• Custom-Made Products: Custom-made sails cannot be returned or refunded once they are made . However if we at ShadeSpace have made a mistake during production we will replace the sail at no cost and you can keep the original as well . Also any discrecpancies in the measurements you supply will be questioned before manufacture. If any discrepancies are unable to be solved we will not proceed further and you will recive a full refund or credit.

• Standard Products: We offer a 30-day refund period for standard products, provided they are unopened and returned in their original packaging.

Return Process

• You have 30 days from the date of receipt to initiate a return of standard products . To qualify for a return, items must be in the same condition you received them: unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is required.

• To initiate a return, please contact us at [email protected]. Items must be returned to 12 Awakino Point East Road, Dargaville, 0372, New Zealand. Returns without prior communication will not be accepted.

• Upon acceptance of your return, we will provide you with a shipping label and instructions on how to send back your package.

Damages and Issues

• Please inspect your items upon reception. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the situation and make it right.

Refunds

• We will notify you once we’ve received and inspected your return application, and inform you if the refund was approved. Approved refunds will be credited to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

• If more than 15 business days have passed since we approved your return, please contact us at [email protected].