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Shade Space

Up to 5 business days to manufacture, then 3&#x2013;7 business days express freight to your door. Standard sizes ship faster as they&apos;re made ahead. Duties, taxes and tariffs are included &#x2014; nothing to pay on delivery.

Up to 5 business days to manufacture, then 3–7 business days express freight to your door. Standard sizes ship faster as they're made ahead. Duties, taxes and tariffs are included — nothing to pay on delivery.

How long does it take to receive my order?

Shipping & Returns

What warranty do you offer on ShadeSpace shade sails, and what does it cover?

What if I measure wrong?

Warranty

What is the difference between standard-sized and custom-made shade sails?

How do I measure my area for a shade sail?

What factors should I consider when choosing a custom-made shade sail?

What materials are the fittings of the shade sails made of?

What hardware is included with the shade sails and what are my options?

Are your shade sails water-resistant?

How Strong is Monotec370 Fabric?

Do your shade products and hardware meet Australian safety standards?

How windy can it get?

Product

Can you come to my property to measure or assess my space for a shade sail?

Do I need a permit or consent to install a shade sail?

Installation Guide For Poles & Footings

Does Shadespace also install shade sails?

What height difference should I have between the poles for my Shade Sail?

Can I use chain to install a shade sail if the posts are too far apart?

Installation

What’s your return & refund policy?

What is your shipping policy?

Is delivery or shipping free? Are there any extra duties or taxes?

What do I do if my item(s) arrives damaged?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

My order was marked delivered but it’s not here.

Do you provide invoices and what are the payment options?

My Order

How will I receive assistance with my shade sail inquiry?

How can I send you files that are too large for email?

Support

How long does it take to receive my order?Updated 2 months ago